Privacy Policy

Effective Date: June 1, 2023

This Privacy Policy outlines how we collect, use, and protect your personal information when you use our DEAR Inventory customer B2B portal. We are committed to safeguarding your privacy and ensuring the security of your personal data.  

Information We Collect

We may collect the following types of personal information when you use our B2B portal:

• Contact Information: This may include your name, company name, email address, phone number, and shipping/billing address
• Account Information: We collect information related to your B2B portal account, such as your username, password, and account preferences
• Order Information: We collect information about the products you order, including order details, shipping preferences, and payment information
• Communication Data: We may collect information you provide when contacting our customer support or communicating with us via email, chat, or other channels

How We Use Your Information

We use the personal information we collect for the following purposes:

• To provide and manage your B2B portal account
• To process and fulfil your orders, including order confirmation, shipment tracking, and invoicing
• To communicate with you regarding your orders, inquiries, and support requests
• To send you marketing communications, updates, and promotional offers (only if you have provided consent)
• To enforce our terms of service and protect the security and integrity of the B2B portal

Data Security 

We have implemented appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. 

Data Sharing and Disclosure

We may share your personal information with the following parties or under the following circumstances:

• Service Providers: We may engage third-party service providers who assist us in operating our B2B portal and delivering services to you. These providers are obligated to handle your personal information in a confidential and secure manner
• Legal Compliance: We may disclose your personal information to comply with applicable laws, regulations, or legal processes or respond to valid requests by public authorities
• Business Transfers: If our company undergoes a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you via email or prominent notice on our B2B portal in such cases

Your Rights

You have certain rights regarding your personal information. These include:

• Access: You have the right to access the personal information we hold about you and request a copy of it
• Rectification: You can request the correction or update of inaccurate or incomplete personal information we have about you
• Erasure: You can request the deletion of your personal information, subject to legal or contractual obligations
• Withdrawal of Consent: If you have provided consent for certain data processing activities, you can withdraw your consent at any time

To exercise your rights or make any inquiries related to your personal information, please contact us using the contact details provided.

Third-Party Links

Our B2B portal may contain links to third-party websites or services. Please note that this Privacy Policy does not cover the practices of these third-party websites or services. We encourage you to review their privacy policies before providing any personal information.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements