How To Use This B2B

Welcome to the LEVA Group Dealer B2B Portal!

Now that you’re in and have an active account - here are some pointers for navigating the portal and placing orders. 

Exploring Products

• Once logged in, you'll be directed to the main product home page
• Browse through products using the navigation along the top bar, select categories or tags on the left hand bar, or use the search bar for a specific item
• Click on a product to view detailed information, including pricing and descriptions

Placing an Order

• Select your products by specifying the quantity and adding to your shopping cart
• Review your cart to ensure you have the correct items and quantities
• At this point, add any relevant discount coupon (i.e. DEMO or STAFF). Note that only 1 coupon can be applied per order
• On the checkout page, review your order details, including the shipping address, shipping method and payment method
• If needed, make any necessary adjustments or add additional notes or instructions
• To request a shipping quote, include the note “send me a shipping quote” in the ‘Add Notes About Your Order’ field of the checkout process and you will receive a Sales Order to review prior to dispatch and invoicing
• Click the ‘Confirm Order’ button to place your order

Order Confirmation

• Once your order is submitted, we’ll review and process your order
• Where any issues exist (i.e. DEMO models already allocated, out of stock items) you will be contacted and an adjusted order confirmation will be emailed through
• Once the order is processed, products picked, and your order shipped, you will receive your sale invoice with order details, shipping details (including pricing) and payment information 

Order Status and History

• You can check the status of your orders by logging into your B2B portal account
• Navigate to the ‘All Orders’ section to view a list of your past and current orders
• Click on an order to see its details, including status, tracking information, and invoices

Backorders

• We encourage placing backorders on out of stock items, particularly bikes to secure items from future shipments
• Out of stock items allowing backorders can be selected, added to cart and requested as part of an order the same as in stock items
• Out of stock items will have an ETA beneath the product code in the details page
• Orders submitted with backorder items will be reviewed and updates on backorder arrivals will be provided (on shipping from Tern, arrival to Aus, fulfilment)
• You can check the status of your backorders by logging into your B2B portal account or contacting the LEVA Group sales team

Price Lists

• All product prices and other details (dimensions, weight, descriptions) can be compiled and downloaded in either .pdf or .csv format
• Choose the ‘Price Lists’ section of the right hand menu drop down
• To download the full inventory, select your format and click print
• To create your own price list, adjust the filters you like and either save for future reference in the B2B or download in your chosen format

Customer Communication

• The ‘Hide Prices’ or ‘Show Prices’ button in the right hand drop down menu allows you to toggle product prices on and off 
• This is good for showing customers in store what products they can purchase on short notice without showing your Dealer pricing

Account Management

• To manage your account information, such as updating your address details or changing your password, click on ‘My Addresses’ in the footer or use the upper right hand drop down menu
• Make the necessary changes and save your updated information

If you have any questions or need assistance with the B2B portal, feel free to reach out to us.